Support

Email us at hello@usewallit.com. A real person reads every message, usually within a day.

What can the Safety Net pause?

Most stores' websites and apps. In our tests, the apps of Amazon, DoorDash, Wolt, Instacart, Etsy, Shein, AliExpress, Zara, Alo Yoga, Walmart, Target, Airbnb and Lyft all stopped loading at the limit. A few exceptions:

Temu: the website pauses, but the app may still open and let you buy. Your alerts still catch it.
Lululemon: the app may still open, but checkout doesn't go through.
Uber Eats: pausing it also pauses Uber Eats inside the Uber app. Uber rides have kept working in our tests.
Apple, Google and Microsoft: alerts only. Pausing them would break things your phone needs, like sign-in, updates and notifications.
In person: the Safety Net works online only. Paying with your card in a shop still goes through, and it still counts toward your limit.

Stores change their apps. If one keeps working when it should be paused, tell us and we'll look into it.

How do I cancel my plan?

In Wallit, go to Settings → Manage billing. You can cancel anytime.

How do I turn off the Safety Net?

In Wallit, go to Settings → Safety Net. To remove it from your iPhone completely, go to Settings → General → VPN & Device Management.

I raised my limit, but the store still won’t load.

Your phone may hold the old block for a minute while it catches up. To shop right away, toggle WiFi and airplane mode off and on.

How do I delete my account?

In Wallit, go to Settings → Delete all my data. It deletes your account and everything in it, right away.

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